FAQs

General Information

BabyUp® is designed to hold babies at the ideal angle and position to help with digestion, reduce reflux, and improve comfort. Babies can rest, nap, eat*, interact, enjoy their favourite hanging toys and listen to their favourite sounds via the speaker while BabyUp® rocks them gently if needed, allowing family members some well-deserved relief too. (*in highchair configuration)

It is designed by doctors for reflux relief. However, it is essential to consult with a healthcare professional for a comprehensive treatment plan.

Yes, it is designed by doctors with safety in mind and is suitable for most babies. However, consult with your paediatrician before use, especially if your baby has any medical conditions.

This product is suitable for babies from birth up until they can sit up independently, typically around 9 months old and 9 kg of weight in the basic configuration. In the highchair configuration, it can accommodate children up to 15 kg of weight (approximately two years of age).  If your baby surpasses the weight limit, discontinue use immediately. Consider alternatives suitable for your baby’s weight.

Assembly

BabyUp® in basic configuration does not require any tool for assembly. For highchair configuration you will only need a flathead screwdriver to securely attach the leg divider.

Assembly typically takes around 5 minutes for each configuration, making it easy to fold, transport and unfold. Detailed instructions are included in the package and on our website where you can also find convenient video tutorials.

Usage

BabyUp® features adjustable settings to find the most comfortable and effective position for your baby. Instructions on adjusting the straps and the angle are provided in the manual included in the package and downloadable on our website.

We recommend using BabyUp® for limited lengths of time and exclusively while the baby is resting or awake. Do not use BabyUp® to let your baby sleep for long stretches of times or overnight, especially in the wider-angle positions, to minimise the risk of SIDS. Always supervise your baby while they are in BabyUp®.

Yes, BabyUp® can also be used for other activities such as resting and, in highchair configuration, for feeding, provided your baby is supervised. Moreover, the toy attachment allows you to safely attach your baby’s hanging toys for their entertainment and the Bluetooth® speakers can be connected to your personal devices to play your baby’s favourite lullabies, your soothing voice or heartbeat. The adjustable rocking motion is ideal for babies who need cradling to settle. For more health benefits, please see the Medical Conditions section of these FAQ.

Maintenance

The fabric components are removable and machine washable. The frame can be wiped down with a damp cloth and mild detergent. Clean BabyUp® regularly, especially after spills or accidents. The fabric should be washed as needed based on usage.

 

It is designed for indoor use. Keep BabUp® away from direct sunlight and extreme temperatures and humidity.

 

Regularly check for loose parts, damaged cables, worn fabric, straps, bayonets, wheels, knobs, attachments. All accessories and parts should be discarded if damaged and possibly replaced by new ones by contacting us on help@dralbani.org. Discontinue use if damaged parts render BabyUp® unsafe for your baby and contact us immediately.

 

Dimensions and Portability

The assembled product dimensions are H102 x L78.3 x W84 cm. This information will help you determine if the product fits in your desired space. BabyUp® weighs 10 kg/22 lbs.

Yes, the product is designed to be compact and foldable for convenient storage when not in use. Its dimensions when folded are H61 x L27 x W86 cm. BabyUp® weighs 10 kg/22 lbs.

Yes, the product is designed to fit through standard doorways, making it easy to transport between rooms.

Yes, BabyUp® is designed to be lightweight (10 kg/22 lbs) and foldable for easy transport. It fits in most car trunks and is convenient for travel. Moreover, its lockable wheels allow you to comfortably move it and lock it in place again ensuring transportability and safety.

Although BabyUp® does not come with a carrying case, once folded, it can be easily carried by hand.

Safety and Sustainability

Yes, BabyUp® meets all relevant safety standards and has been certified by appropriate regulatory bodies. See Owner’s Manual for details.

BabyUp® includes a secure harness system, non-slip anti-toppling base and lockable wheels to keep your baby safe from falls. It is made from non-toxic non-flammable materials. However, always keep the product away from flames, never leave your baby unattended and adhere to the instructions and safety guidelines in the Owner’s Manual.

 

– It is normal for some babies to resist being in the BabyUp® at first and to try pushing their way out. Rest assured that their little neck and back are well protected by the specially designed padding and that the safety locks of the bayonets will keep the carrier firmly attached to the unit. Moreover, the unit is very stable when used according to the user’s guide. Always supervise your baby while they are in the device and make sure to follow the usage instructions included in the Owner’s Manual.

We strive to guarantee maximum sustainability in our manufacturing processes and materials selection. The frame is made from eco-friendly materials and is designed for longevity to minimise waste.

Yes, we offer replacement parts to extend the lifespan of the product, reducing the need for premature disposal. To order spare parts, please contact us at help@dralbani.org.

Yes, the product and its accessories are recyclable at the end of BabyUp®’s lifespan. We encourage responsible disposal methods to minimise environmental impact.

 

Warranty and Support

BabyUp® comes with a two-year warranty covering manufacturing defects and a free warranty extension, upon product registration, to cover your product for a period of up to three years from delivery. Click here to register your product and read of full Warranty Policy: link

You can contact our customer support via email on help@dralbani.org.

 

Replacement parts are available on request by contacting customer support at help@dralbani.org.

Medical Considerations

It is designed by doctors for reflux relief. However, it is essential to consult with a healthcare professional for a comprehensive treatment plan.

Absolutely! Its angle helps them breathe more easily when they have a cold or a bronchitis. It also promotes cognitive development as your baby can explore their surroundings and interact with ease from its ideal height and position. In case of congenital stiff neck an infant lying on its back will inevitably turn its head contracting its stiff side: with BabyUp@ you can gently change the side to the one that needs a gentle stretch, as advised by your health provider. Finally, it helps reinforce the neck muscles, just like during tummy-time, minus the risk of putting your baby on its tummy!

No, it does not require a prescription, but it is advisable to consult with your healthcare provider before use.

BabyUp® is generally safe to use with infants, however, should your baby suffer from specific allergies do check the fabric and frame materials in our online Owner’s Manual to make sure it is safe for your baby.

BabyUp® is designed by doctors for babies with acid reflux. However, you have specific concerns always consult with your paediatrician before use, especially if your baby suffers from other medical conditions.

Costs and Shipping Information

Shipping typically takes 1-2 business days within continental UK; 3-5 business days to the EU. For the rest of the world, times will vary depending on destination. Please be aware that this is an estimate based on usual shipping times. As soon as your product is shipped, you will receive a tracking number to allow you to follow your product’s journey all the way to your door.

Shipping is free for all orders within the UK and to the EU. International shipping costs vary by destination and will be calculated at checkout.

Your product, of course, and, if your delivery address is in the UK or the EU, all taxes and shipping charges are included. No further charges apply to receive your product. For shipping outside of the UK and EU, customs duties and VAT may apply. These are determined by your local customs authorities and are beyond our control. We recommend contacting them for clarification on potential fees.

Cancellations, Refunds and Returns

We offer a 30-day money-back guarantee. If you are not satisfied with the product, you can return it within 30 days of purchase for a full refund, minus shipping costs. The product must be returned with all parts and accessories, in its original packaging, and in new and unused condition.

To request a refund or return, please contact our customer support team at help@dralbani.org with your order number. They will provide instructions for returning the product.

Should you wish to cancel your order, please contact Customer Service immediately. If your product has already been shipped, our Return Policy applies (see above). If the product has not left our warehouse yet, we will refund your payment to the original payment method.

Troubleshooting

Ensure that all locking mechanisms are engaged properly and that there are no obstructions preventing adjustment.

Check that the fabric components are properly installed according to the assembly instructions. If they are correctly installed but do not seem secure, they might have been damaged during cleaning or usage or have a manufacturing defect. Contact Customer Service for advice and/or a replacement part.

Ensure that the device is assembled correctly, and all components are securely tightened. Check that the floor surface is level and stable.

Verify that the harness straps are not twisted or tangled and that the bayonets are properly clipped at the right level and in the right position to fit your baby’s size securely according to the Owner’s Manual. Regularly check and readjust the attachments to fit your growing baby.

If you notice any unusual odours unplug the power supply and discontinue use immediately and contact customer support for further guidance. Do not attempt to use the device until the issue is resolved.

If your device arrives damaged or with missing parts, please contact our customer support team immediately with details and photos of the issue. We will work to resolve the issue promptly and ensure you receive a fully functional product.

Ensure that your device is paired correctly and that the volume knob is turned up. If the issue persists, try restarting both the speaker and your device.

Check that the power cord is securely plugged into both the device and the outlet and that the outlet is powered. For safety reasons, only use the power supply included in the package.

Check that there’s no obstruction, adjust the baby’s position, and ensure they’re seated correctly.

Contact

Dr. Albani Ltd
5th Floor North Side
7/10 Chandos Street
London W1G 9DQ – UK
VAT: GB182466001
Email: help@dralbani.org

© 2024 Albani