1. Introduction
This warranty policy is provided by Dr Albani Ltd (hereinafter referred to as “the Company”) and applies to the company’s products (hereinafter referred to as “the Product”) purchased whether directly through the Company’s e-commerce platform or through authorized third-party e-commerce platforms. This warranty is in addition to, and does not affect, your statutory rights under consumer law.

2. Standard Warranty
The Company warrants that the Product will be free from defects in materials and workmanship under normal use for a period of 24 months from the date of original purchase. (“Standard Warranty Period”). During the Standard Warranty Period, the Company will, at its discretion, repair or replace any defective Product or parts thereof without charge.

3. Warranty Extension
Customers who register their Product with the Company within 30 days of purchase are eligible for a complimentary warranty extension of an additional 12 months, resulting in a total warranty period of 36 months from the date of product purchase (“Extended Warranty Period”).

4. Registration for Warranty Extension
To qualify for the Extended Warranty, customers must:
1.Register their Product online at www.albanibaby.com within 30 days of purchase.
2.Provide proof of purchase (e.g., receipt or invoice) during the registration process. If the Product was purchased through a third-party platform, the proof of purchase must clearly indicate the date and place of purchase.

5. Warranty Coverage
The warranty covers:
– Defects in materials and workmanship under normal use.
– Replacement of defective parts or, at the Company’s discretion, the replacement of the Product with an equivalent model.

6. Exclusions
This warranty does not cover:
– Damage caused by misuse, abuse, or improper installation.
– Normal wear and tear (e.g., scratches, fading).
– Damage resulting from unauthorized modifications or repairs.
– Consumable parts unless the damage has occurred due to a defect in materials or workmanship.
– Incidental or consequential damages.

7. Warranty Claim Process
To make a warranty claim, customers must:
1.Contact the Company’s customer service team at help@dralbani.org to report the issue.
2.Provide proof of purchase and, if applicable, proof of registration for the Extended Warranty.
3.Follow the instructions provided by the customer service team for returning the Product or parts thereof. If the Product was purchased through a third-party platform, additional verification steps may be required.

8. Limitation of Liability
The Company’s liability under this warranty is limited to the repair or replacement of the defective Product or parts thereof. The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Product.

9. Governing Law
This warranty policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this warranty policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information
For further assistance or to make a warranty claim, please contact:

Dr Albani Ltd
Customer Service Department 
Email: help@dralbani.org
5th Floor North Side
7/10 Chandos Street
London W1G 9DQ – UK

11. Amendments
The Company reserves the right to amend this warranty policy at any time. Any such amendments will be posted on the Company’s website and will apply to purchases made after the date of posting.