Returns Policy
If you’re not completely satisfied with your purchase, you have up to 14 days from the date of delivery to contact us and 7 days to send the return. After this period, we can only offer refunds for faulty goods received”.
The refund amount will be subject to a minimum fee of €80/£65 (or $80) to cover administrative costs.
To be eligible for a return, please ensure the following conditions are met:
- Provide a receipt or proof of purchase.
- The item must be unused and in its original condition.
- It should be returned in the original packaging.
To request a return, please contact us via our online contact form or reach out to our customer service team at help@dralbani.org.
Please note that we reserve the right to reduce the refund amount if the value of the items has been diminished due to actions taken before returning them. Do not send your purchase back to the manufacturer.
Once we receive and inspect your return, we will send you an email confirming receipt and informing you whether your refund is approved.
If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within a specified timeframe.
Please be aware that refunds may take up to 14-21 days to reflect in your account. If you haven’t received your refund:
- Contact your credit card company.
- Contact your bank.
- If you have followed these steps and still haven’t received your refund, please email us at help@dralbani.org.
Any item you receive from us that prematurely fails due to a manufacturing defect can be returned for a full or partial refund, repair, or replacement as appropriate. Please contact us to arrange the return of any faulty items at help@dralbani.org
If you require a damaged or missing part, we offer a spares service for selected products, providing parts free of charge. For items out of the warranty period that require replacement parts, these can also be ordered at a cost. Contact our customer service team for support.
Sale items are regrettably not eligible for return. You may however ask for an exchange in case of manufacturing defects or for a refund should we be unable to exchange the item.
To return your product, email help@dralbani.org and follow the instruct provided by our support staff.
You are responsible for covering the shipping costs for returning your item.
Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
We offer a 3-year warranty on all our products, which covers repairs, replacements, or refunds for manufacturing defects at no extra cost. To qualify, register online within 30 days of purchase by clicking here .Without registration, products are covered for 24 months only. For the full details, please read our Warranty Policy by clicking here.
If you’re not completely satisfied with your purchase, you have up to 14 days from the date of purchase to contact us and 7 days to send the return. After this period, we can only offer refunds for faulty goods received”.
The refund amount will be subject to a minimum fee of £65 (or $80) to cover administrative costs.
To be eligible for a return, please ensure the following conditions are met:
- Provide a receipt or proof of purchase.
- The item must be unused and in its original condition.
- It should be returned in the original packaging.
To request a return, please contact us via our online contact form or reach out to our customer service team at help@dralbani.org.
Please note that we reserve the right to reduce the refund amount if the value of the items has been diminished due to actions taken before returning them. Do not send your purchase back to the manufacturer.
Once we receive and inspect your return, we will send you an email confirming receipt and informing you whether your refund is approved.
If your refund is approved, it will be processed, and the credit will be applied to your original method of payment within a specified timeframe.
Please be aware that refunds may take up to 14-21 days to reflect in your account. If you haven’t received your refund:
- Contact your credit card company.
- Contact your bank.
- If you have followed these steps and still haven’t received your refund, please email us at help@dralbani.org.
Any item you receive from us that prematurely fails due to a manufacturing defect can be returned for a full or partial refund, repair, or replacement as appropriate. Please contact us to arrange the return of any faulty items at help@dralbani.org
If you require a damaged or missing part, we offer a spares service for selected products, providing parts free of charge. For items out of the warranty period that require replacement parts, these can also be ordered at a cost. Contact our customer service team for support.
Sale items are regrettably not eligible for return. You may however ask for an exchange in case of manufacturing defects or for a refund should we be unable to exchange the item.
To return your product, email help@dralbani.org and follow the instruct provided by our support staff.
You are responsible for covering the shipping costs for returning your item.
Consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
We offer a 3-year warranty on all our products, which covers repairs, replacements, or refunds for manufacturing defects at no extra cost. To qualify, register online within 30 days of purchase by clicking here .Without registration, products are covered for 24 months only. For the full details, please read our Warranty Policy by clicking here.
